HI I was just online and I got a message from my carrier that my computer had been blocked. I shut down the computer and did no call that number because it could have been hackers. I scanned the computer with Trend Micro and I got a message that I had no viruses. Please advice, thanks
Thanks for letting us know this issue. We've been seeing an increase of online technical support scams. The popped up message you're seeing is most likely not due to an infection on your Windows system, and it is usually displayed after a web link has been clicked. And you did the right thing -- do not call the fake support number, as that is where the real scam begins. (e.g. ask for your passwords, credit card, etc.)
Though the screen messages might differ, the scam techniques are quite similar. If you were surfing on the web, you can ignore the message and close the browser. If the message popped up not from surfing the web, then we'll have to pass this case to our support center for further investigation. Thank you.
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and be hind that it says Microsoft we were told to ring him back so he can work on a computers for two hours