Blocked computer message

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HI I was just online and I got a message from my carrier that my computer had been blocked. I shut down the computer and did no call that number because it could have been hackers. I scanned the computer with Trend Micro and I got a message that I had no viruses. Please advice, thanks
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flan30780gm

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for letting us know this issue. We've been seeing an increase of online technical support scams. The popped up message you're seeing is most likely not due to an infection on your Windows system, and it is usually displayed after a web link has been clicked. And you did the right thing -- do not call the fake support number, as that is where the real scam begins. (e.g. ask for your passwords, credit card, etc.)

For your reference, here's a related FAQ we posted in community:
[FAQ] Seeing BSOD full screen message, what to do

Though the screen messages might differ, the scam techniques are quite similar. If you were surfing on the web, you can ignore the message and close the browser. If the message popped up not from surfing the web, then we'll have to pass this case to our support center for further investigation. Thank you.

Trend Micro Home Users Community 
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jussyshane.jdst

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I was watching a movie on net flix when it came up
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jussyshane.jdst

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max pc experts
tech id 1534
toll free number 1800781440
website www.maxpcexperts.com
shahi kant supervisor
and be hind that it says Microsoft we were told to ring him back so he can work on a computers for two hours
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TM_L, Official Rep

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Since this is a different question, we've created a new post for your question.

Please reference the new conversation here: max pc experts