Blocked attachments

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  • Updated 2 years ago
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I received an attachment from a friend of mine who I trust as it is a copy of a book he has written and it is Chinese and I want to get it translated but Trend won't allow me to open it as they blocked it. The instructions I got to unblock it I can't understand. What can I do next?
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duane.p

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Posted 2 years ago

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TM_L, Official Rep

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We’re sorry for the late response. For your issue, could you please provide the following info so we can assist you further:- how you tried to download the attachment(s)
- text or screenshot of the blocked attachments error message 
- e-mail service used (e.g. gmail.com, mail.yahoo.com)
- e-mail program used (e.g. Outlook, Outlook Express)

Although the sender is someone you trusted, the attachment might be unknowingly infected with virus without the sender's knowledge.

We'll follow up soon after we receive your info. Thank you!

Trend Micro Home Users Community 
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duane.p

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I already received a reply from Trend on Sun. and have now got the file.  this friend of mine that was sending it to me managed to Zip the file and it came through that way.  The file is a book that he wrote and it is in Chinese and I am getting it translated into English.  I don't know how to do the first one above anyway.  Thanks, Duane
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Thanks for your reply! Glad to know that your received the file attachment already. Please let us know if you have more concerns or questions. Thank you!

Trend Micro Home Users Community