Blank incoming text messages on my Android phone

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  • Updated 2 years ago
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I have a Trend Micro Maximum Security 10 installed on my Android phone. Recently I am unable to read messages sent to my mobile phone. My phone shows the phone number of the sender, but the message is blank. The words in the message have been wiped out. I wonder if it could be that Trend Micro security system is so sensitive that it wipes out incoming messages? Can anyone please advise? Thanks.
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steven.heoe

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for asking here. For your issue, we assume that you might accidently enable the following feature of Trend Micro Security:
Using Text Blocking feature in Mobile Security for Android - Refer to "Enabling Text Blocking"

If yes, please see "Disabling Text Blocking" section, to disable this feature to check if your problem is solved.

Please let us know if this helps at all. If you're still encountering the problem, please provide a description or picture of the issue, we'll be glad to assist you further. Thanks.

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