began installing and it is in downloads but bypassed asking for serial nuber to activate

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  • Updated 2 years ago
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need online support
Photo of kgrace27


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Posted 2 years ago

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Photo of TM_Von


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Hello kgrace27, 

Just to clarify, have you tried opening the file after the download? I have checked your records and it seems like you are still using the older version. I can assume that you have not opened the file yet after downloading the installer. You may also refer to the link below for the steps on how to download and install the Trend Micro program.

Installing Maximum Security

If you wish to be supported through chat, you may refer to the link below to contact us via Chat.

Chat Support

Feel free to reply to this thread if you have any questions, so we can assist you further.

Thank you and have a good day!

Trend Micro Home Users Community

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