Been trying to do a scan for about 4 days now, and scan will not start. What's going on???

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  • Updated 2 years ago
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Not able to do a scan.  Using a HP Pavilion G4, Windows 10.
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Otto Laursen

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Posted 2 years ago

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woodartisan55, Champion

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Does it say why it will not start?
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TM_Pat, Employee

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Hello Otto Laursen and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

About this issue that you encountered with the Scan, did you encounter any specific error message? It will be really helpful if you can let us know about any additional details to your issue.

Meanwhile, please check if you have an incompatible software installed on your computer. If you do, please uninstall it since it is not recommended to have 2 antivirus programs at the same time since it will only compromise the performance of both programs.

You may also try to restart Trend Micro Security's components by disabling it temporarily. Please refer the article below for the instructions.

Disabling or enabling your Trend Micro Security software

After re-enabling the Trend Micro Security software on your computer, please try running a scan again.

I hope this helps! Should you have any other concern about this matter, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community

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