Bad Pool Header 00000019

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  • Problem
  • Updated 9 months ago
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bad pool header blue screen; windows 7 cannot access computer only in safe mode.   I believe error is 00000019
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justzache

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Posted 9 months ago

  • 1
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TM_Kim, Employee

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Hi justzache!

Thank you for contacting us in the community.

How are you today? I hope you are doing very much fine.

Based from your concern, you have encountered a blue screen on your computer and you cannot access your computer in Safe Mode. You have also encountered an error code of 00000019. Let me help you with this.

May I know if your Trend Micro program is already installed when you rebooted your computer or are you in the process of installation?

Please inform us as soon as possible so we could immediately assist you with your concern.

Thank you and have a great day! :)

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