Automatic Update Question from a new user

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  • Updated 9 months ago
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Hello all, i have Trendmicro on all of my computers now since the big Kaspersky nightmare in the USA that I was targeted with. I am not understanding the update feature for Trendmicro Internet Security Program. Everything says it is updates automatically daily. I have several computers so I have some that rest for a week or more while I use the other equipment. Today I started up my desktop that had not been used in a week and left the room for more than 2 hours. When I came back just for kicks I wanted to check to see if Trendmicro had updated. It had not and I had to manually update the software. I do not want this to keep happening and I see no setting that will change anything to the updates. I want Automatic updates but I do not think it works correctly in the software. Can anyone explain why I must do this manually? Thank you, Richard J. Trendmicro customer for just a couple weeks now.
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rickleorlj

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Posted 9 months ago

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TM_Pat, Official Rep

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Hello rickleorlj and welcome to the Community!

Thank you for letting us know about this problem. Apologies for the inconvenience.

It is indeed true that Trend Micro Security software is designed to update itself automatically given the condition that the computer is connected to the internet. Updates automatically kicks in for every 3 hours. Also, it is very important that your computer connects to the internet at least once every 3 days so that your Trend Micro program won't miss a lot of deployed updates.

Another thing, you aren't required to manually update your Trend Micro program but we must admit that doing it manually is actually a good practice,

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community

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