Automatic scanning on booting up computer in the morning

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  • Updated 3 weeks ago
Can you please provide a "stop scanning" button as the automatic scan is slowing everything to the point where I cannot launch other software when it is doing the automatic scan. I have emailed you this request previously and yet nothing has been done for users feedback. Worst still I have not even got a respond to my emails. If this continues to be ignored I will definitely not renew. You may not care about losing one small customer but I hope other users will be aware of your not listening to your users. So much for user service.
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cerlim

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  • frustrated for your non response to user request

Posted 4 weeks ago

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TM_Mac, Official Rep

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Hi cerlim

Sorry to hear about your experience. For the scheduled scan though, you may choose to set up a schedule for that if you don't wan to run it at random so it won't interfere with your usual work. You may refer to this link: Running a scan using your Trend Micro Security software then just select scheduled scan among the options. 

Regards, 
Mac
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Tom Emmelot, Champion

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Hi cerlim

I dont know what the hardware is of your PC, i dont now if your PC is on the latest TM 2019 version but at boot he is starting up the defense and does the most in portend things to stay safe!
There are 3 types of startup, in the menu/ other settings, that is the only place where you got some influence on the boot start, try the 3 and see what is best for you!

Kind regards,
Tom