Thank you for letting us know about this concern. Apologies for the inconvenience.
For your concern about the Automatic Renewal, we suggest that you proceed with your renewal and then we'll take care of the Automatic Renewal from our end. Kindly reply to this conversation to let us know that you were able to renew your subscription so we can make the necessary arrangements for your account.
Should you have any other concern please do not hesitate to reach out to us.