automatic extension, a bad joke for customers

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  • Updated 7 months ago
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Dear Sir or Madam,

It is very sad that I have to pay as a long-standing existing customer in the automatic product extension 38.47 € more than the current offer on your homepage.

Very customer friendly !!!
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christian_will

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Posted 7 months ago

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woodartisan55, Champion

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Hi Christian_will.

As a long-term customer of about the same number of years of usage, I know what you mean. Personally, I've looked for "deals" on the T.M. site. This past year I found that it was less expensive to buy for 5 devices rather than one by searching the website. Here's an answer in a post regarding the same issue from some time ago. Good luck!

Hi @L Simon, we apologize for the experience this has caused you. Though if I were in your position, I'd most likely feel the same way too.

Rest assured that your concern has been escalated to our Marketing Department, and they're currently working on this issue. Though some are happy with the automatic renewal even if it's higher priced due to the great level of convenience that it provides.

If you want to avail the latest promos and discounts, I suggest you check out the Trend Micro Online Store more often, so you can renew your active subscription and take advantage of the sale just before it expires.


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TM_Kiko, Employee

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Hello christian_will ! Welcome to the community!

We do apologize about the inconvenience this has caused you.

The reason why you were charged for that amount is because we are currently running a promotion for new purchases that offers an amount of discount. The Automatic renewal charge that you have received is based on the product's original price with only 10% discount. Anyway, I suggest that you discuss this matter through our live phone or chat support so we can provide an immediate help with regard to this matter.

You can reach us through this link.

Contact Trend Micro Technical Support

Trend Micro Home Users Community
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christian_will

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Hallo TM_Kiko,

deine Aussage mit dem 10% Rabatt ist falsch.  Auf eurer Homepage ist der alte Preis für 3 Geräte 2 Jahre 109,90 €, die auch von meine Kreditkarte abgebucht wurden.

Wie schon erwähnt, sehr kundenfreundlich ! 

Trotzdem danke für die Antwort. 

Ich werde es mal mit der Chat-Unterstützung versuchen, mal sehen was dabei raus kommt.

 
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claudiu_botezatu

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Das Geld für ein Antivirenprogramm zu bezahlen, scheint mir verrückt zu sein. Sie wissen, dass Bitdefender eine kostenlose Version hat und eine der besten ist, mit einer Erkennungsrate von 100%.