Auto Renewal Selected

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  • Problem
  • Updated 2 years ago
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I have just registered my new subscription purchased in store.
Whilst setting up my account I was asked to select if I wanted to opt in for auto renewal, I selected yes, however as I was providing my credit card details the screen disappeared, I had to sign into my account and noticed that my auto renewal is not activated.
When I turn on auto renewal I am taken to the online store to make another purchase, but I was selecting auto renewal when I registered with my new purchase because of the free upgrade offer valued at $50.
How can we fix this please??????
Photo of natalie_parsons_05


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Posted 2 years ago

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Photo of TM_Shella


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Hi natalie_parsons_05,

Welcome to the community!

Where were you trying to enable your auto-renewal? Was it at the Activation part of the installation process or online, on your account?

Also, the auto-renewal feature of licenses bought from retail stores are turned off by default and this can only be enabled upon renewal. Can you also give us more information regarding the free upgrade offer you mentioned but was priced at $50?

Thank you and have a great day!

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