Auto renewal is charing almost twice what I can renew myself online (Max Security.) If this is correct, I want to stop my autorenew option.

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  • Updated 2 months ago
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My auto renewal is apparently in the midst of executing (see it in my pending CC transactions), but it is at almost twice the rate ($87.63) from what I could renew myself online $49.95? This doesn't seem right. If this is correct, I want to stop my autorenew option.
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CAlley

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Posted 2 months ago

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TM_LouiseN, Cloud Security Engineer

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Hello CAlley!

We appreciate that you let us know your concern.

The reason for the price difference is because the prices online depends on the promotional packages available while your account is under automatic renewal plan.

For accounts enrolled to our Automatic Renewal Plan, the system will automatically renew the program for a special discount from the regular price while the renewal price online for the same program varies depending on the promotional packages available on a certain period of time.

In your case, the regular amount of the program you had is $89.95 but the Auto Renewal took $80.95 which is also lower than the regular. The price online for new subscriber is $49.95 because there is an on-going promotion which provides 44% discount.

We acknowledged that you have already contacted us regarding this concern and it has been resolved but for clarification and to let you also know why you we're charged for the said amount.

Hope this answers your concern.


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