I manually renewed Trend Micro, turned auto renew off. A week and a half later I got charged for a renewal. When I chatted with customer support they did process a refund, but I can expect to wait one to two weeks for my refund. Interesting that they can take my money instantly when I auto renewed, but take this long to give the money back. Also the auto renew is at the full retail price, $25 more than when I manually renewed. Why is this?