Auto Renew is off...however you guys are hitting my credit card. Please explain

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  • Question
  • Updated 1 year ago
  • Answered
My credit card got hit even though auto renew is turned off.
Please explain
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Posted 1 year ago

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Photo of TM_Yner


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Hello eren, and welcome to the community!

I have checked the past and current order numbers using your email address, and I can't pull up any order number that was made this year. I have checked your past order number which was last April 4, 2017 and the Auto-Renew configuration was already turned off.

Hope this helps.

Thank you and have a great day! :)

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