August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated).

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  • Updated 3 months ago
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Restarting doesn't work. "Document" provided by TM doesn't work -- screens are different than mine. A community recommendation has a long process involving installing a tool kit, uninstall program, file remnant removal tool, and then reinstalling the program. Really?
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beccakowalski

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Posted 3 months ago

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TM_Pat, Official Rep

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Hi beccakowalski,

The process may be long but that is a guarantee. Reinstalling the program is the last resort when the other work around won't work.

You may follow the instructions from this article: Reinstalling the latest version of Trend Micro Security program

I hope this helps.

Regards,
Pat