Attempting to add new device. Followed instruction via email. Download pending for a long time. How long is normal to download?

  • 1
  • Question
  • Updated 1 month ago
Photo of bauerwd

bauerwd

  • 70 Points

Posted 1 month ago

  • 1
Photo of TM_Mac

TM_Mac, Official Rep

  • 1,310 Points 1k badge 2x thumb
Hi bauerwd

Usually the download doesn't take longer than a few minutes. It all depends on how stable and fast your connection is. 

Try to download from this one instead: Upgrading Trend Micro Maximum Security to the latest version 

Just make sure you are using either windows 10, 8.1 or 7 so that it will be compatible. 

Hope this helps.


Regards,
Mac