Atilla the Hun

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  • Problem
  • Updated 4 months ago
  • In Progress
My MSI laptop computer with Windows 10 doesn't recognize my internal webcam. Error message says I may need updated driver (I have the latest version) or my antivirus software may be preventing the use of my camera. I writing to see if Trend is blocking the use of my webcam.
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Posted 4 months ago

  • 1
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TM_JustineM, Employee

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Hello mattbliss and welcome to the community.

The Trend Micro program does not prevent or blocks drivers, it only scan files and blocks malicious files on the internet from getting on your computer. If you want you can disable the Trend Micro program and check for yourself if the issue will not occur, you can do this by going to this link.

Disabling or enabling your Trend Micro Security software

´╗┐If the issue still persist after disabling the program it means it is not causing the issue and you will need to contact your local computer technician.

I hope this helps.

Thank you and have a great week!

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