AQTRONIX.COM Web filter

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Accessing the website of Melbourneairportparking and after entering dates for booking, my booking was blocked by an public internet filter called AQTRONIX.COM I have never seen this before, I cannot see where it is stored on my computer ( if any ), I did not installing willingly and I do not know how to get rid of it. Please help
Photo of NCCSGF

NCCSGF

  • 110 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of NCCSGF

NCCSGF

  • 110 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled AQTRONIX.COM firewall for web.

I was login to Melbourne airport parking and I wanted to book a parking space. After entering the dates and times I clicked on BOOK NOW, then this message appeared
" Webknight application firewall alert " and Webknight took over and I could not continue my booking.
I have no idea what it is. It is the 1st time I see this on my computer. I searched for aqtronix and webknight on my computer and could not find anything. I managed to finish the booking on my laptop using same modem. Is the problem on my computer with a virus or the website I am trying to use . Your help would be appreciated
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
Thank you for contacting us in Community! From your description, we suspect you might installed AQTRONIX WebKnight on your computer unknowingly.Please try the following support page to check if you can remove AQTRONIX WebKnight to solve this problem: Uninstalling Potentially Unwanted Application (PUA)

Alternatively, since you're a valued subscriber of our premium support service, we recommend you call our 24x7 premium support center and a support expert will work with you to diagnose and resolve your issue. Please find the premium support number for Australia on this web page.

Thank you!

Trend Micro Home Users Community
Photo of NCCSGF

NCCSGF

  • 110 Points 100 badge 2x thumb
Hi Claudia   I have solved the problem. Aqtronix Webknight was not on my computer but on the server of the website I was on. This firewall software is sensitive to the browser being use. I was using Microsoft Edge. When I used Chrome and FireFox on my computer and Internet Explorer on my laptop, all 3 worked ok. No problem.  Thanks for your help
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
I'm happy to know that the problem is solved and Melbourne Airport Parking Booking website works fine on Chrome, FireFox and Internet Explorer on your laptop. Have a safe flight : -)

Trend Micro Home Users Community
(Edited)