Apple and Oranges

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I just downloaded a renewal of my Trend micro account. When I went to open the download it said that I couldn't because the download was not IOS but windows. The original trend account was for my Apple computer. I have 3 Apples:( an iMac, a MacBook, and an iPad) and a Dell Inspiron. I w
Photo of joannecrecco

joannecrecco

  • 70 Points
  • unsure

Posted 1 year ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello there joannecrecco ! Welcome to the community!

We understand that you are having troubles with the Installer file that you are downloading as it is not compatible with the Operating System that you are using.

To help, you can click on the following links to download the correct installer files with respect to the Operating Systems that you are using:

Installing Maximum Security 2017 (Windows)

Installing Antivirus for Mac 2017 (Mac)

For your mobile devices, you can just download the App from the Google PlayStore or iOS AppStore. You can search for the Trend Micro Mobile Security & Antivirus. You can use the Trend Micro product serial number as the activation code.

Hope this helps.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.