app data pop up problem and can't get rid of it

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  • Updated 2 years ago
  • Acknowledged
I have Windows 10 with Trend Micro for windows 10. Have done a scan and nothing found, yet I keep getting a pop up app data\local\bgv\rcrb error and trend micro stops it and says it is a trojan. But still keeps popping up. How can I get rid of this pop up ? This is on my desktop computer.
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alloftis

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Posted 2 years ago

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TM_L, Official Rep

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Thank you very much for being a long-time Trend Micro product user! If it's possible, could you please provide the screenshot of the pop-up you're seeing? Once we have more information, we'll be able to give better solutions to you.

Pop-ups could also be due to Potentially Unwanted Applications (PUA). Please take a look at the doc below to check if you have any software installed that look suspicious. You might have to Google the names of some of these software to get more detail:
Uninstalling Potentially Unwanted Application (PUA)

Some common PUAs are: Ask Toolbar, MySearch, FromDocToPDF Toolbar, Pokki Toolbar, Searchqu, Wajam, and many others.

If removing PUAs doesn't resolve your issue, please provide screenshots as requested above, and we'll be glad to assist you further. Thanks.

Trend Micro Home Users Community 
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