• 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
just got my computer scanned by webroot through a geek squad agent and it said that my antispyware is active but not protecting my computer so why isn't this protecting my computer 

Photo of ashsumsum


  • 70 Points

Posted 1 year ago

  • 1
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Hello ashsumsum,

Welcome to the Community.

This is a very interesting finding from the GeekSquad. However, we cannot solely depend from what they found out. Although we are not ruling out the possibility, it's just that we cannot say so until proven.
Based on your experience, do you see any unusual behavior on your computer? How about any unusual or unlikely behavior from the Trend Micro program?

We'd appreciate your update regarding this so we can act on it and create a solution.  


This conversation is no longer open for comments or replies.