Antivirus 10 - Access Remotely

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
How do I allow trend micro antivirus 10 to allow certain programs to access my laptop remotely? Is there a firewall that i can turn off?
Photo of Scott Squillace

Scott Squillace

  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,720 Points 10k badge 2x thumb
Thank you for using Antivirus Security! Antivirus Security does not have a firewall feature, so the blocking could be due to other factors. You can refer to the following Microsoft support page to turn off Windows Firewall:
Turn Windows Firewall on or off

If after turn off Windows Firewall, the programs you mentioned still can't access your laptop remotely, let's isolate to make sure the problem is not due to Antivirus Security. Please check if this message is displayed after you temporarily disable Antivirus Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Maximum Security after the confirmation.

If the problem is due to Antivirus Security, to help us understand more background before recommending a solution, please provide more detail on what is happening. (e.g. basic PC info, programs' name you mentioned, error message if there's any etc.) Some screenshots would also be helpful. Thank you.

Trend Micro Home Users Community