Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down.

Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down. I opened the main console and can't stop it from there either. That window is now open also and both will only let me minimize them and not shut them down.

becmike

70 Points

Posted 1 year ago

1 year ago

TM_X, Alum

9,426 Points

Hi becmike,

Sorry about this. This happens possibly because of the lack of permission to run the program. To solve this, please disable Trend Micro's components on your computer. Here's how:

Disabling or enabling your Trend Micro Security software

After which, please run the Permission Tool from this link:

Using the Trend Micro Permission Tool

Let us know how it goes.

^X

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Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down.

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