Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down.

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  • Updated 3 months ago
Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down. I opened the main console and can't stop it from there either. That window is now open also and both will only let me minimize them and not shut them down.
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becmike

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Posted 3 months ago

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TM_X, Official Rep

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Hi becmike, 

Sorry about this. This happens possibly because of the lack of permission to run the program. To solve this, please disable Trend Micro's components on your computer. Here's how: 

Disabling or enabling your Trend Micro Security software

After which, please run the Permission Tool from this link: 

Using the Trend Micro Permission Tool

Let us know how it goes. 

^X