Anti-Virus blocks SBPro program (added to an exception)

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  • Problem
  • Updated 2 weeks ago
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False antivirus running on the SBPro program (http://www.sb-professional.com/download), I added an exe file and even a folder from the Program Files to an exception, but it still blocks and puts the file in quarantine, can be restored and it again blocks it and puts it in quarantine ... This is probably due to the lack of a digital signature (but I'm not sure). If it is directed to scan files with an antivirus, then they are clean (because they are in an exception), but on startup the real-time scanner locks both files, (HEU_AEGISCS_Malicious) determines in the sblauncher.exe
https://www.virustotal.com/#/file/bf60af274a50c6420dbf1e80da41cfa7a623ed1ea66cc397d046049560d7e0f0/detection 
https://www.virustotal.com/#/file/54654817b4ef1a472f298fedb99c5986732ea578a51876e8abac1938f884eb90/detection
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Trojan.MSI

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Posted 3 weeks ago

  • 1
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TM_Shella, Employee

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Hi Trojan.MSI and welcome to the community!

Yes, you are correct. Trend Micro detects the program as malicious since it lacks Digital Signature. With this, you may try adding SBPro to the Whitelist. You may check the link below on how to do so.

Trend Micro Security keeps detecting files or programs that are already added to the Exception List

If you are having troubles with the instructions on that link, you may contact our Chat Support so we could assist you with the process real-time.

Chat Support

Hope this helps.

Trend Micro Home Users Community
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Tom Emmelot, Champion

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Hi TM_Shella, Employee

The link is dead!

Kind regards,
Tom
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Max Slo

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Here the correct link
(Edited)
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TM_Onini, Employee

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Hello Max Slo and Tom Emmelot, thank you for helping the community!

Thank you for letting us know that the link is not working.

Kindly check the link below to learn more about adding SBPro to the Whitelist.

Trend Micro Security keeps detecting files or programs that are already added to the Exception List

If you are having troubles with the instructions on that link, you may contact our Chat Support so we could assist you with the process real-time.

Chat Support

I hope this helps. :) 

Trend Micro Home Users Community