Anti-Malware Solution Platform Issue

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  • Updated 2 months ago
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I agree, telling me that you know what the problem is does not help.  I know I have this problem.  How do I fix it.

Note: This conversation was created from a reply on: High levels of disk activity of 'Trend Micro Anti-Malware Solution Platform'.
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onemoretimelaura

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Posted 1 year ago

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onemoretimelaura

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This reply was created from a merged topic originally titled Anti-Malware Solution Platform Issue.

My problem is that it consumes 1.5 GM of memory and does this right from boot.   So far I have not found any way to stop it but am working through your list.

Note: This conversation was created from a reply on: High levels of disk activity of 'Trend Micro Anti-Malware Solution Platform'.
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TM_Ian, Employee

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Hi @onemoretimelaura!

Thank you for letting us know that you are still encountering the issue regarding the Anti-Malware Solution Platform from the Trend Micro consuming high CPU usage.

Just to clarify, this issue can be caused by the conflicting third-party software on your computer or a malware infection. 

For us to better assist you on resolving this issue, please call the Premium Support hotline at your most convenient time. Our Premium Engineers will be very happy to troubleshoot this issue for you. Here's the web page that has the Premium Support hotline for North America:

Ways to Contact Support ("Call Premium Support" section is at the bottom right of page).

We'll be waiting for your call and if you have further concerns, please do not hesitate to let us know. Thank you for the patience and you have a great day! :)


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ircil56

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Do you mean that we can call Premium Support for free?
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TM_Jean, Employee

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Hi ircil56 and welcome to the Community!

All our contact support has its toll-free number for specific location. However, if you're referring to the Premium Services you may get by contacting our Premium Support, it depends with the subscription you have.

I hope I am able to answer your question. Feel free to post your reply so that we can help you. 

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