Apologies for the inconvenience that you are experiencing about our program.
The Trend Micro Anti Malware Solution Platform is the main component of our program to detect malware and remove them. If it is not working it means that the protection is disabled. May I ask if you have any other security programs aside from the Trend Micro program and the Windows Defender? Having more than 1 security program causes this kind of behavior. Also can you check the Programs and Features list of your computer if there is any PC optimization programs installed or programs that you do not know was installed.
If your computer has no other security programs, no other PC optimization programs and you do not see any unknown programs installed. Please click on this link for you to install the latest version that we have for your computer and check if the Trend Micro Anti Malware Solution Platform will run.