answer please

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  • Updated 2 years ago
was told to sign in, and I would be brought back to where I was trying to ask a question?? didn't take me back, or give me any answer as to what did I just purchase because whenever I turn on my computer the protection against viruses & spyware is always checked? Doesn't that mean I don't have it? And why would I want to wait 30 min for it to restart?
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tb2288

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Posted 2 years ago

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TM_Gerald

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We understand that you feel you aren't protected by the Trend Micro program even if the "virus and spyware protection" is already checked. Please do a right click on the Trend system tray icon at the lower right corner of your screen and "Open the Main Console". If it has the "Protected" label with a green check mark, that means that you're protected.

And since you're waiting 30 minutes for the restart, we have to first isolate the issue. You can contact our standard support hotline here: "https://esupport.trendmicro.com/en-us..." if you need further assistance.

Cheers!

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