Android phone continually restarts.

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Just loaded Trend Micro onto my laptop & cell phone (Android). After loading it onto the phone, the phone has continually restarted. Probably about 20 times now. Thank you.
Photo of ts8472


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_JustineM


  • 3,774 Points 3k badge 2x thumb
Hello @ts8472 and welcome to the community.

Sorrythatyou're running into trouble with our product, to help you in this matter is your phone an Android or Apple phone? And can you provide screenshots of what you are seeing on your phone before and after it restarts. Also is the phone restarting by itself or is the Trend Micro Mobile Security application asking you to restart your phone? To further investigate this issue can you please provide the brand of your phone, OS version(Android or iOS version) and memory please.

We will wait for your reply, please do not hesitate to post or comment on this community for any other concerns.

Thank you!

Trend Micro Home Users Community