am I able to track a stolen device with my trend micro

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  • Updated 2 years ago
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I have a tablet that was taken from my home and I need to track it - is there a way to ping the device from my trend micro software??
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gagagirl618

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Posted 2 years ago

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TM_L, Official Rep

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Sorry to hear about your stolen tablet... Regarding your question, it is possible to track the location of your tablet only if your tablet was enabled the Lost Device Protection feature of Trend Micro Security. The following support pages are for your reference:

Protecting your device with Lost Device Protection in Mobile Security for Android 

For the Lost Device Protection features to work properly:
  • Sign into your Google account and Trend Micro account and do not sign out.
  • Do not deactivate Mobile Security in Device administrators.
  • Keep Background data enabled in Accounts & sync.
If you do not have Google account on your mobile device, the Lost Device Protection feature is not available.

Please let us know if you have more questions. 

Also, thank you for being a subscriber of our premium support service! Please don't forget to utilize the premium service which includes 24x7 phone support. You can find the premium service phone number in the "Call Premium Support" section in this page.

Thank you, and hope you can find back your tablet soon!

Trend Micro Home Users Community

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