Already Paid to Renew

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I paid to renew my Trend Micro last week and received an email acknowledging that I did. I am still getting messages saying my subscription expires on 3/5/2018?
Photo of kirkster1957


  • 70 Points

Posted 2 years ago

  • 1
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TM_Pat, Employee

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Hello kirkster1957 and welcome to the Community!

Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.

We checked your records here in our end and it shows here that your subscription is under Best Buy's protection. With that, kindly reach out to their own support group which is the GeekSquad so they can make the necessary changes for your account. You may call their toll free hotline 1 800 433 5778.

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community
Photo of pm_mg_welsh


  • 70 Points
You are not confirming my new subscription WHY?
Photo of pm_mg_welsh


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I cannot answer again if you have not replied to my last reply.
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TM_Ian, Employee

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Hi @pm_mg_welsh!

Apologies for that. Your subscription has already been extended upon checking it on our system.

You may view your Trend Micro account to confirm this by clicking the link below:

Trend Micro MyAccount Portal

Thank you and have a great day!

Trend Micro Home Users Community
Photo of sean.tracy2011


  • 60 Points
I am having a similar issue.
I reached out to the Best Buy people, they remoted into my machine and spent a few hours uninstalling and installing the Trend micro, with no success.  The Geek squad buy informed me that I was covered, but when looking at the trend micro program, I was still not protected.
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Tom Emmelot, Champion

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Hi sean.tracy2011

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

This is totally not the same issue!Can you tell OS/TM version?Tell us how you know you are not protected, did you have a icon in the tray ?Is there something from Trend in the program's list?Tell us.
Kind regards,Tom
Photo of TM_Malik


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Hi, sean.tracy2011.

Is it the case that the GeekSquad (BestBuy Technical Support) is using an incorrect serial number or activation key? Kindly confirm that with GeekSquad since they should have all the information with regards to your renewal (provided that you mentioned it's the same issue).

GeekSquad Phone Number: 1 800 433 5778
GeekSquad Chat Support

Thank you!

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