Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.
We checked your records here in our end and it shows here that your subscription is under Best Buy's protection. With that, kindly reach out to their own support group which is the GeekSquad so they can make the necessary changes for your account. You may call their toll free hotline 1 800 433 5778.
I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.