AirSupportLauncher_ER-TI90 what is it, & how can I get rid of it?

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  • Updated 2 years ago
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I had this program, show up on my computer. It installed on 1/23/16 at 12:51 AM, & I son't know what it is. It says it's by trend micro. Is there a way to remove it? It does not show up in my installed programs list.

The name is: AirSupportLauncher_ER-TI90
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dashiebat

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Posted 2 years ago

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psmith

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This reply was created from a merged topic originally titled AirSupportLauncher.

How do i remove AirSupportLauncher?
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TM_Claudia, Employee

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Thank you for contacting! AirSupport is Trend Micro's support tool used during support phone calls to quickly diagnose your PC and push required solutions effortlessly in real-time. All actions performed by AirSupport would need to be authorized by the customer first, of course. Similar to Trend Micro Diagnostic Tool, AirSupport is installed with Trend Micro Security so it does not show up in Control Panel's installed programs list, and there's no need to get rid of it.

Is there any reason why you'd want to uninstall AirSupport?

Trend Micro Home Users Community
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TM_Claudia, Employee

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Quick Update: We were informed by our product development team of a recent auto software update that placed AirSupportLauncher at top of Windows Start menu. AirSupportLauncher has always been available in the Trend Micro Security folder, and the software update simply added it to Windows Start menu. We have received feedbacks from other customers that the new location of AirSupportLauncher is not ideal, and we're working on a fix to update that. Please wait for the update and we apologize for any inconvenience caused. Thanks!

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TM_Claudia, Employee

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We have deployed an auto software update to move AirSupportLauncher to the following location in Windows Start menu:

Trend Micro Security
--More Tools and Help
----Trend Micro Troubleshooting Tool

Please check if this update was successful on your PC. Again, this is our new highly effective real-time support tool if you ever need to get on a call with our support engineer.

Thanks!

Trend Micro Home Users Community