age of empires definitive edition crashing

  • 1
  • Problem
  • Updated 2 months ago
  • In Progress
ihave been experiencing the known problem regarding age of empires definitive edition crashing because of Trend Micro and have tried adding the folder to the exception list yet the issue keeps happening.
Photo of jshp

jshp

  • 70 Points

Posted 2 months ago

  • 1
Photo of TM_Pia

TM_Pia, Employee

  • 2,536 Points 2k badge 2x thumb
Hi jshp,

Sorry to hear about your experience. Can you check if you have added the whole folder of the program in the exception list? You may also try this solution:

1. Show hidden files and folders.
2. Add C:\Program Files\WindowsApps\Microsoft.... (exact path of Age of Empires) to the Exception List
3. Run the program if it's working properly.

 Let me know how it goes.

 ~Pia