After switching from Kapersky to TrendMicro my automatic Windows Update function is blocked. How to I correct this problem in TrendMicro?

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  • Updated 9 months ago
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After I switched from Kapersky to TrendMicro per Best Buys urging, my automatic Windows Update function is now blocked. How to I correct this problem in TrendMicro? I have a Lenovo AIO, running Widows 10.
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parsonsrs

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Posted 9 months ago

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TM_Pat, Official Rep

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Hello parsonsrs and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

For us to further check on this matter, kindly follow the steps below.
  • Press and hold the Windows button on your keyboard and letter "R" both at the same time to open the Run console.
  • Once the Run console is open, please type: gpedit.msc
  • Doing that will open the Local Group Policy Editor. On the left pane of the said window, please navigate to: Configuration\Administrative Templates\Windows Components\Windows Update
  • After that, find and double-click Configure Automatic Updates. This is located on the middle part of the window, under "Settings"
  • Doing that will open a small dialogue box. Please tick "Enabled" and then under "Configure automatic updating", please select "Auto download and notify to install". Or you may also select a different option depending on your preference.
I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community
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parsonsrs

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Pat,
I entered gpedit.msc in the run window and saw "windows cannot find" the command. Please advise another possibility. Thanks, R Parsons
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TM_Jean

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Hi parsonsrs,

Please try the steps below to open/start the Local Group Policy Editor
  1. Press and hold the Windows button on your keyboard and letter "R" both at the same time to open the Run console.
  2. In the Open box, type mmc, and then click OK.
  3. On the File menu, click Add/Remove Snap-in.
  4. In the Add or Remove Snap-ins window, in the Available snap-ins list, click Group Policy Object, and then click Add.
  5. In the Select Group Policy Object Wizard, click Finish.
  6. In the Add or Remove Snap-ins window, click OK.
After the above steps, follow the instructions that TM_Pat provided.
  • Doing that will open the Local Group Policy Editor. On the left pane of the said window, please navigate to: Configuration\Administrative Templates\Windows Components\Windows Update
  • After that, find and double-click Configure Automatic Updates. This is located on the middle part of the window, under "Settings"
  • Doing that will open a small dialogue box. Please tick "Enabled" and then under "Configure automatic updating", please select "Auto download and notify to install". Or you may also select a different option depending on your preference.
Please update us if it resolves the issue. Thanks!

Trend Micro Home Users Community
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parsonsrs

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Unfortunately this solution did not work either. Win 10 home edition does not seem to have the "Local Policy Editor" as a feature. Please suggest another solution. Thanks, R Parsons
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TM_Jean

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Hi parsonsrs

Here are other ways to open/access the Local Group Policy Editor: 

Way 1: Via Search

1. Press Windows + X to open the Quick Access Menu, and choose Search.
2. On the Search panel, enter group policy in the box and click Edit group policy.

Way 2: Via Start Menu

1. Click the bottom-left Start button to open the Start Menu, enter gpedit.msc in the empty box and tap gpedit in the results.

Way 3: Via Command Prompt

1. Open the Quick Access Menu with Windows+X, and click Command Prompt.
2. Type gpedit (or gpedit.msc) in the Command Prompt window and hit Enter.

Way 4: Via Windows Powershell

1. Tap the lower-left Start button, and click Windows PowerShell in the Start Menu.
2. Input gpedit in the Windows PowerShell and press Enter.

Update is if any of these has let you open the Local group Policy Editor. 

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