Adware removal

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  • Question
  • Updated 1 year ago
  • Answered
One computer on my home network had Trend Micro Max accidentaly removed.
After many popups, locking up and running slow, I noticed the mistake and reinstalled the software but now it is constantly having adware popups which full scan does not fix.
What do I do now?
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horrie

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Posted 1 year ago

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woodartisan55, Champion

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Try This:


TM_Linda, Employee

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@ahsans @woodartisan55 Thanks for providing these useful suggestions!

Hi @droger, sorry for not getting back earlier.

For your adware question, the reason why it wasn't removed by Trend Micro is it is actually not a malware, though it is invasive and annoying. Here's for your reference:
Adware

You can refer to the online solution document that @woodartisan55 provided to remove "Elara" on your computer:
Removing adware from web browsers

Please let us know if this doc matches your situation and resolves your issue. If not, please reply and we'll help you further. Thanks!

Trend Micro Home Users Community
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TM_L, Official Rep

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Hi Tim, thanks for helping!

Hi @horrie, thanks for trying our new Community! 

For your issue, please refer to the link that @woodartisan55 provided and let us know if the solution works for you. 

Removing adware from web browsers

Thank you!

Trend Micro Home Users Community