Adobe Acrobat blocked how do I make it safe to use?

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  • Updated 12 months ago
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what does it mean when the message "Trend Micro Maximum Security stopped the attack and adobe.exe for safety" mean for my use of Adobe Acrobat? How do I regain use of Adobe Acrobat?
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joey

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Posted 2 years ago

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TM_JB, Official Rep

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Hi @joey!

It is possible that the Adobe Acrobat program that you are currently using is not updated which is why Trend Micro detected it. You may want to check if your Acrobat program is fully updated.

Also,thank you for being a subscriber of our premium support service! PremiumService Plan gives you 24x7 priority access to a Trend Micro supportspecialist. You can optionally call the Premium Service hotline directly tospeak to someone live, who is also equipped with advanced tools to quicklydiagnose and resolve your issues. Please find the premium service phonenumber in the "Call Premium Support" section in this page.
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o.raab

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Hi, I have the same problem since yesterday,
but my acrobat it latest version.
I deinstalled already and installed aagin the latest version directly from adobe but again the same message.
So how can I be sure to have a thread free software after I will allow TrendMicro to open the software?
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TM_Pat, Official Rep

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Hello o.raab and welcome to the Community!

Thank you for letting us know about this issue that you have encountered. Apologies for the inconvenience.

If the Trend Micro Security program on your computer is blocking Adobe Acrobat, you may try adding it to Trend Micro's exception list. You may refer to the article below for the instructions.

Configuring the Exception List of Trend Micro Security software

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Have a great weekend!

Trend Micro Home Users Community

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