Additional subscriptions

  • 1
  • Question
  • Updated 2 years ago
  • In Progress
Hi, I have a current subscription, we already have 4 computers in the family and have purchased another. Can we add a subscription ?
Photo of gerard.lonsdale


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Malik


  • 9,414 Points 5k badge 2x thumb
Hi @gerard.lonsdale ! Thanks so much for posting here.

I see that you would like to add another PC under the protection of your subscription. Upon checking, you are actually entitled to Premium Security license for 6 devices. Since you were able to protect 4 PCs under your subscription, you can add two more PCs.

You may just need to install the Trend Micro Maximum Security program on the other PC and activate it using the serial number of your current license.

To check on your account, please login on the link below:
Trend Micro Account

You can use the "Forgot your Password?" function on the MyAccount webpage portal in case you forgot the password of your account. Once you were able to request a reset password for your account, check on your inbox or junk/spam emails.

By the way, I managed to pull up your records and I learned that you are entitled to our 24/7 priority access to Premium Support too! Please take note of the direct phone number that you should be calling in case that you need help with technical support with your Trend Micro program in the future: 0-800-901-537 Option 2.

Please let us know if you have any further inquiries. 

Have a lovely day! :)

Trend Micro Home User Community

This conversation is no longer open for comments or replies.