adding another device

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  • Problem
  • Updated 5 months ago
  • Acknowledged
I have Trend Max which takes up to 6 devices. Wnen I try to add my iphone app I get a message that it is not available in Australia . What is going on? I am steered to the UK site but a search reveals nothing.
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jillted2

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Posted 5 months ago

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TM_Pat, Official Rep

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Hello jillted2,

We're sorry to hear of your experience.

Please make sure that your iPhone's Country/Region is in Australia. I found an article from Apple's official support that can help. You may check this out: https://support.apple.com/en-us/HT201389

If you will encounter the same issue, please let us know.

Regards,
Pat
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jillted2

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My iPhone  has version 10..3 on it and I managed to get back to the Aus app store, but I get a message that the app is not available in Australia. So, have I wasted time and money on the package or can you steer me out into non frustration land. Then I have an ipad and an android phone to instal.

Ted
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TM_Joemar, Official Rep

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Hi jillted2,

Trend Micro for Mobile is available in Australia. Have you already checked if the Country/Region on your iPhone is correct?

Here is an installation guide for your other mobile devices:
Installing Mobile Security for Android
Installing Mobile Security for iOS

Regards,
Joemar

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