adding additional folders to folder shield

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  • Updated 9 months ago
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Have added My Documents to the folder shield but can't seem to add anything else...it just seems to replace what I had already added.
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judy.palmer1

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi Judy,

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours.


Do the map Users, if there are more users, but is always good.

Kind regards,
Tom
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judy.palmer1

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Am not sure what "do the map Users" actually means but am assuming that if I select myself under Users it will save all the folders I use including documents and pictures etc.   Am I correct with this?  Appreciate your help.
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jpkenny3

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How do I get it to protect all drives? I have just installed the new version and it is only giving me an option to protect a folder on either my C drive or my D drive. All my important files are on D and all my husband's on C. I cannot set it to protect both.
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TM_Kim, Employee

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Hi jpkenny3! :)

Thank you for contacting us in the community.

How are you today? I hope you are doing very much fine.

I understand that you would like to know if you could protect multiple folders using the Folder Shield feature of your Trend Micro program. Let me help you with this.

As of the latest version of our Trend Micro program, please be informed that the Folder Shield feature of your Trend Micro program can only protect one specific folder or one specific partition drive.

Nowadays, most of the ransomware encrypts personal or important files. But, if these files are inside the protected folder, then these files are very much immune from being encrypted.

I would suggest that you place all of your personal and important files on one specific partition drive. Then, configure the Folder Shield feature of your Trend Micro program to protect this drive.

It is possible that in the future, we would release a version of Folder Shield that can protect multiple folders in one go.

I hope I have explained it well for you.

Thank and have a great day!

Trend Micro Home Users Community
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jw

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>>It is possible that in the future, we would release a version of Folder Shield that can protect multiple folders in one go.<<

It's pretty important for me to protect multiple root-folders on my C:\ drive. The limitation to one protected folder is a showstopper!  
What's with the unselected folders? Are they completely unprotected against Ransomware?
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TM_Victor, Employee

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Hi jw,

The folders that cannot be selected to be protected by the Folder Shield feature are considered to be system folders. These folders are needed by the operating system to run properly its components and the installed programs.

Ransomware type of malwares do not target the files under these folders as once they have been modified, the computer would be rendered useless along with its contents being unrecoverable even with the use of an ransomware unlock key. The files in these folders are being used by the system so they are continuously being modified.

The folder shield feature protects files from being modified or changed. If the system files would be blocked from being modified then it would cause system error and the computer would not be usable.

Please note that the Trend Micro program performs real time monitoring of your computer as long as it is active so the files inside the folders that cannot be selected are still being protected from malwares.

I hope this answers your inquiry. Please do not hesitate to contact us for further assistance. 

Thank you and have a great day!

Trend Micro Home Users Community
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jw

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Hi Victor, 
I don't talk about system folders. I'm a software developer and have several root-folders in my local drives, which needs to be protectes agaist encryption viruses. For example c:\dev (source files), c:\git (GIT repositories), c:\release (live versions), d:\DB (Databases), D:\customer (customer data), D:\Media (audio+video archives) etc. I can't protect only one of this folders, which is bad.
I'm unable to put all my production files into one protected root-folder. It doesn't make sense (structural) and the development stuff has to many dependencies. 

Thanks
Jens
(Edited)
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TM_Nicole, Employee

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Hi, @jw!

Thank you for your response.

Unselected folders are not completely unprotected against ransomware. They are still protected by the main Trend Micro program.
The only time you can get infected is if you allow a file, which was already detected by the Trend Micro program as a threat, to open and execute despite the warning.

Rest assured that your files are protected not only from ransomware, but from viruses, trojans and worms as well.

We have already considered the multiple folder selection feature of Folder Shield for our next version, however we have yet to be informed about the new version's release.

I hope this answers your inquiry.

Should you have further inquiries, please don't hesitate to ask and we will be glad to help.

Have a great day! 

Trend Micro Home UsersCommunity 
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jw

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Thank you, I'm glad to read this. 
Can you estimate when the next version will be released approximately?
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TM_Ron, Employee

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Hello jw!

As for the release of the next version of the Trend Micro software, the time frame will be by the third quarter of this year.

Hope this information helps you.

Have a wonderful day! 

Trend Micro Home UsersCommunity