Add to more than 1 computer

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  • Updated 9 months ago
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When I bought this antivirus product, it was my understanding I could put it on up to 3 computers. When I try to put it on a second computer, I get a message that each id number is only good for 1 computer. What is going on?
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samsgram95

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Posted 9 months ago

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TM_Kaye

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Hi samsgram95 and welcome to the Community!

I'm sorry to hear that you are encountering this error message when adding a device on your subscription. 

You can follow the instructions on the link below on how you can install the program on your second computer. 

Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

If you are still encountering the same issue, I suggest that you contact the Geek Squad since your subscription was purchased from Best Buy. You may contact them at 1-800-GEEKSQUAD

Let us know if the link above will resolve your concern. 

Have a wonderful week ahead! :)

Trend Micro Home Users Community 

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