Add Ons keeps wanting to install when already installed!

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  • Question
  • Updated 2 years ago
I am continually getting 2 windows requesting installation of TM Osprey, and TM Toolbar at startup of Firefox browser. I agree. The next day, same story. I then check the 2 Add On's in the browser and they are disabled. Why am I getting a request to install them if they are already installed, albeit they are disabled again? This has been going on for a while now.
V. Holmes
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sherlock12345

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Posted 2 years ago

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TM_L, Official Rep

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Hi @V. Holmes, I understand your frustration. 

For your issue, here's a possible solution to resolve your issue.  If the symptoms described matches what you're experiencing, please go ahead and give the solution steps a try.
Trend Micro Toolbar has been deactivated after upgrading Mozilla Firefox

Please let me know if this solves your issue. If it doesn't resolve the problem, please send me the following information for us:
We'll follow up soon after we receive more info. Thanks.

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