Activation of Internet Security 2018 with Activation Code 2 problem

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  • Updated 6 months ago
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I have license certificate with 3 Trend Micro Internet Security 2018 and Activation Code 2. When I login to customer licensing portal and enter this activation code, I got error; Please provide a valid key, or contact Trend Micro for more information.
(EX30200004)
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ana.cvitkovic

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Posted 6 months ago

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TM_Pat, Official Rep

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Hello ana.cvitkovic and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

For us to better assist you with this matter, may we know if you are trying to activate your serial number on Trend Micro Mobile Security for Android? If so, then that may explain the reason why you are getting the error code upon activation since your serial number can only be activated on Trend Micro Internet Security for Windows computers.

Should you have any other concern about this matter, please do not hesitate to reach out to us.

Enjoy the rest of the week!

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