Activate a second Subscription?

  • 1
  • Question
  • Updated 4 months ago
  • In Progress
I have activated a second subscription on the portal, but only one is showing on my account.
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rudssbotes

  • 70 Points

Posted 5 months ago

  • 1
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TM_Kaye, Employee

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Hello rudssbotes and welcome to the Community!

To help you in activating your Trend Micro Security on your second device, you may want to check the link below for instructions. 

Downloading, installing and activating the programs bundled with Trend Micro Security (Protecting other devices using an active subscription)

I hope this helps!

All the best,

Trend Micro Home Users Community
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peter

  • 60 Points
Hi, I've the same need. I have a fully utilized 5-seat license for MaxSec and purchased another 10 seat license, using the same registration information. The purchase has been confirmed but the new license does not show up in my account. I sent an e-mail to TM support and asked to merge in. Awaiting a response, but maybe someone knows how to fix it?
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TM_Angel

  • 70 Points
Hi peter and welcome to the Community!

I saw here that you already contacted Trend Micro email support.

Based on our records, your account has been fixed by one of our representatives.

You can verify the details by visiting  your Trend Micro account on our website at account.trendmicro.com or click the link below:
https://sso1.trendmicro.com

Have a great day!

Best Regards,

Trend Micro Home Users Community