Acer Laptop running Windows 8.1 Trend Micro in system tray is grey, and saying Please restart the computer. Have restarted numerous times

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  • Updated 7 days ago
Acer Laptop running Windows 8.1 Trend Micro in system tray is grey, and saying Please restart the computer. Hae restarted numerous times, have also installed the hotfix. Still nothing. Action Centre states that Trend Micro is on, but is it?
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wdandrl

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Posted 1 week ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello! :)

By another post:

1- Program                                                                                                          Version

Endpoint Diagnostics Engine Wrapper (32-bit and 64-bit)              7.0.1121

Contextual Intelligence Scan Controller (32-bit and 64-bit)           1.0.1048

Threat Diagnostics Engine (32-bit and 64-bit)                                       7.0.1121

"
If the version matches, try to reset the components of the Trend Micro program:

Go to Programs -> Trend Micro, open Trend Micro Diagnostic Toolkit.

Go to (C) Uninstall tab and click on 5. Stop all components.

Once done, close the window and restart the computer, this will also restart the components of your Trend Micro program once you’re back up.

Once everything's back up, see if the same issue persists".

Alternatevely:

2- Please, check AT THIS SOLUTION PAGE and let us know. 
So, did you installed THIS HOTFIX, right? 
(Edited)
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wdandrl

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yes have done all that already. Short of doing a whole uninstall and reinstalling the program again
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TM_X, Official Rep

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Hi wdandrl

Thank you for going through these processes. Since the issue isn't resolved yet, I suggest that you do clean uninstallation and reinstallation of the program at your most convenient time. Some of the solutions are received via installing the latest version of the app which contains all the latest updates. 

^X