Accessing my files in the Vault after I change my Computer

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  • Updated 8 months ago
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How do I access the vault after I have changed my computer? The old computer is not working anymore. Thanks for help as I need to retrieve the information in the vault urgently.

Nicholas
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palava89

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Posted 8 months ago

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TM_JB, Official Rep

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Hi palava89 and welcome to the community!

I hate to be the bearer of bad news but in order to retrieve the files from your vault, then you definitely need to make the old computer work. The vault feature does not upload the files to the cloud so all of your files are still on your old HDD.

Since you mentioned that the old computer doesn't work anymore, all you'd need to do is to take out the Hard Disk Drive and hook it up to your working machine. You should be able to make it work from there and be able to access the vault again.

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