5 minute pop-up problem

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
Dear Trend Micro,
when ever i switch on my laptop i get a pop up from trend micro which says that i cant use my laptop right now and it will close automatically in 5 minutes, if i try to use it for more than 5 minutes it puts my laptop to sleep. my parents have set a usage time but even  when i am allowed to use my laptop i get the pop up, so even if i have several hours left i get the pop - up.

Photo of keshav3sahni


  • 70 Points

Posted 1 year ago

  • 1
Photo of TM_Kiko


  • 10,502 Points 10k badge 2x thumb
Hello keshav3sahni ! Welcome to the community!

We do apologize for the inconvenience that this has caused you but, you will need to get in touch with your parents and ask them to do modifications with that regard (Parental Control).

As much as we would like to help you, troubleshooting this problem will require the Trend Micro Console password in which we do not have access to.

Should you have inquiries, feel free to reply to this thread. 

All the best,

Trend Micro Home Users Community