4-5 hour Smart scan on MacAir. Is this normal?

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  • Updated 3 years ago
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Hey, We have Trend Micro Maximum Security on our PC and have also downloaded it onto our daughters MacAir notebook.We notice that the Smart Scan, which is very quick on our PC, takes about 4 - 5 hours on her Mac. This doesn't seem right to me. No t sure what the problem is or how to fix it. Any advise? Thanks.
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Posted 3 years ago

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Tom Emmelot, Champion

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Hi Trudy,

You can try out this guide: Experiencing issues when running a scan with Trend Micro Security software
If that is no solution, you may try to uninstall and install TM again and do a full scan.
Here from you.

Kind regards,
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TM_L, Official Rep

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Hi @trudy.leyshon, welcome to Trend Micro Community! 

To help you further with this problem, we need a bit more information from you. Please check if the MacBook Air meets our System Requirements. If possible, please provide the Mac OS X® version of your daughter's MacBook Air and hardware information to us.
System Requirements for Trend Micro Security for Mac

Also, may I ask if the scan only takes time during the Smart Scan? Can you complete a full scan on the MacBook Air? We have a support document which describes how to perform the different scan.
Scanning for virus and spyware using Trend Micro Antivirus for Mac

If you stuck in Smart Scan, can you provide the screenshot for us? Once we understand more background, we'll be able to better assist you and recommend solutions. Thank you!

Trend Micro Home Users Community

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