Thanks for letting us know this issue. The popped up message you're seeing is most likely not due to an malware infection, and it is usually displayed after a web link has been clicked or a free software has been installed. For your reference, here's a related FAQ we posted in community: [FAQ] Seeing BSOD full screen message, what to do
Though the screen messages might differ, the scam techniques are quite similar. If you were surfing on the web, you can ignore the message and close the browser. If the message popped up not from surfing the web, as you're a valued subscriber of our premium support service, we would like to recommend you to utilize our premium support which includes 24x7 phone support and online remote services to quickly resolve your problems. Please find the premium service phone number in the "Call Premium Support" section in this page.