"Warning: Unresponsive Plugin"

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
"Warning: Unresponsive Plugin" This messing keeps flashing on my screen when I open AOL Mail with Firefox. (Using Windows 10). The plugin is not named and the hot buttons in the message are not responsive. The mail eventually hangs up. Could a TM setting be causing this problem?
Photo of wwright358


  • 70 Points
  • frustrated

Posted 1 year ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,802 Points 10k badge 2x thumb
Thank you for informing us this issue. We have received information that updating Shockwave Player to or higher can resolve this issue.  Please use your Firefox browser to visit Mozilla's Plugin Check & Updates page and update your Shockwave Player to the latest version.

If above solution did not work for you, please temporarily disable your Trend Micro Security and check if the error message still shows when Trend Micro Security is not working. Here's a step-by-step online doc for your reference:
Disabling or enabling your Trend Micro Security software

Don't forget to enable Trend Micro Security after confirmation and please let us know how it goes!

Trend Micro Home Users Community