"Unable to Help with Your Passwords" error message

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I installed it a few days ago and started to add my passwords but now it has stopped working "unable to help with your passwords"is the message i get from the toolbar and when I click on the links for the program it does not respond

Note: This conversation was created from a reply on: Password Manager does not work!!!!!!.
Photo of jilly.duncan


  • 82 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Thank you for purchasing our product! For your issue, we have a support article about this error that should help you:
"Unable to Help with Your Passwords" error message appears when clicking on the Password Manager Toolbar on your computer

It's quite a few steps to perform, but please do let us know if it solves your error issue. We'll assist you if you still encounter problems. Thanks!

Trend Micro Home Users Community