"Protection Outdated Connect to the internet to maintain your protection. After reconnecting, click Verify"

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  • Updated 2 years ago
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"Protection Outdated Connect to the internet to maintain your protection. After reconnecting, click Verify"

I've been getting this message for about a week now. I am connected to the internet. I click the verify button and get the message: "Unable to install the update. Please try again later"

I'm on an HP G72 using Titanium Antivirus+ Security 2014.
I've also tried to use all 8 user licenses and none of them seem to be working.
My subscription expires in 2028 so I don't know what's going on.
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mmendietajr

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. Per your description, it seems you are using the old version of AntiVirus+, so we suggest you upgrade to the latest version. You can refer to the link below for detailed steps:
Your Trend Micro AntiVirus+ - Please refer to "Free Upgrade To The Latest Version"

Please try and let us know if the upgrade resolves your issue. If you're still seeing the message, please provide a picture of the message, and we'll be glad to assist you. Thanks.

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